Hertz at 3401 West Airport Freeway #137, Irving

Reviews

• kleewag

  Nov 20, 2018
  ★ ☆ ☆ ☆ ☆
  This store in Irving doesn't even deserve a 1 star!!! This was the worst rental car experience I have ever had in my life!! DO NOT RENT FROM THIS STORE! We called to extend our rental one more week and they charged us and extra $88 a day for a "late charge" even though we called to extend it with an approval, and new turn in time! When we returned the car to this store we were charged another $400 without an explanation of charges! When we asked for a breakdown of the bill we were refused! When you call corporate to help you or fix a problem they send you to the store, when you go to the store they tell you to call corporate! It's BS! Then after this debacle this company took more money out of my account over a month later!!! Im actually looking into a lawsuit against them for unauthorized charges on my bank account! Please stay away from this store!!!

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